Cancellation/Return


Also Refer to Terms for more details/ in case any information is contradictory , the information/condition in terms shall prevail.

Cancellation/return

 

  • Delivery time1. The Product will take 7 Days deliver within West Bengal. In
    case the product is to be delivered outside West Bengal , the
    details of the Despatch and approximate delivery time shall be
    intimated to the Customer.
  • 2. You can cancel an order anytime before the dispatch of the
    product. The Dispatch will be intimated to you through the mail id
    provided by you to us.  cancellation is not accepted after the
    dispatch . In case of Sofa Orders , the cancellation is possible
    before the order is made ready. which is usually 4-5 days after the
    placement of order, any cancellation after this period in case of
    sofas is possible only after deduction of 10% of the order value,
    however this will be applicable before the sofa is dispatched, no
    cancellations after dispatch. We at Veneza Take utmost care that
    the item is shipped and reaches our customers in the perfect
    condition, in case of any damage sustained to the product , it will
    replaced with a new Product within 10 days from the date of
    identification of the problem.
  • In case of cancellation , The refund for the balance amount will be reversed and reflect on your credit card / net banking statement within 7 to 10 working days. Refunds will reflect under the name of “IT Pavilion ” (our parent company).
Returns are subject to terms and conditions of products bought. Please check the product description as certain products cannot be returned. Like teakwood products

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  • Refund Process & Timelines 
    1. All refunds processed are credited through the original mode of payment.
    2. That means, money originally paid for through bank transfer will be transferred back to your bank account and payments made by credit card will be reversed and reflect on your credit card statement. Refunds will reflect under the name of “IT Pavilion” (our parent company).
    3. You will receive an email once the refund is initiated by us.
    4. From then it takes the payment gateway and the banks about 7-10 working days to credit the refund to your account.
    5. Refunds will reflect on your bank account/credit card statement under the name of “IT Pavilion”